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Shipping & returns

Thank you for shopping at 101 Artisans!

Once a web order is completed and paid, the parcel will be shipped in the following days.

CANADA
Everywhere in Canada, we offer the same shipping fee ($12).
Free shipping on all canadian order over 250$ before taxes.

USA
Flat shipping rate for all orders in the continental US ($15)

INTERNATIONAL ORDERS
We are happy to ship internationally!
Once an online order is completed and paid, you will be informed by email about the extra shipping fees, if applicable. These fees will depend on your location, weight and volume of the package. We will finalize the transaction and delivery of your order once you approve these extra fees. Please note that buyer is responsible for any duties, taxes and fees of country of destination.
For any questions regarding international orders, feel free to contact us at [email protected] or 1-514-489-0101.

ITEM AVAILABILITY
We try our very best to keep our online inventory up to date, however sometimes an item you order may be out of stock. We will contact you as soon as possible if there is anything preventing us from sending you your order.

RETURNS
We gladly accept returns within 10 days of delivery date of all eligible items.
Items must be returned in original condition, unworn, with all tags intact. 

FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURNS:

  • All our rugs are hand selected high quality pieces and due to the nature of our business, all rug sales are final and cannot be returned.
    Since 2015, we offer a free home trial service for our rugs in the great region of Montreal. Please contact us for more details.
    If that is not an option for you, please don’t hesitate to contact us if you have any questions concerning your rug purchase. It is our pleasure to assist you and make sure you have the best possible experience shopping in our store.
  • For hygiene reasons, jewelries are not eligible for return
  • All sale items are final sale and cannot be returned

Return to store:
Simply visit our store on 6054 Monkland avenue in Montreal and we'll take care of it!

For Mail returns:
101 Artisans
Attn: Web order return
6054 MONKLAND AVENUE
Montréal, Québec, H4A 1H2
Canada

Client is responsible for all shipping and handling costs regarding the return or exchange. We are not responsible for missing or misdelivered packages. Returns are processed immediately upon receipt of returned merchandise. You will receive a confirmation by email when your refund has been processed. We reserve the right to deny a refund if the returned merchandise does not meet our return policy requirements. For any questions, please email us at: [email protected]